Sr. ServiceNow Developer

Insight Global; San Diego (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

Insight Global is seeking a Senior ServiceNow Developer to join a fully remote, enterprise-class environment in the insurance industry. The role partners with IT and business stakeholders to gather requirements, design scalable solutions, and develop new platform capabilities while maintaining and enhancing existing ServiceNow implementations.

The ideal candidate will have extensive experience with Flow Designer, App Engine Studio, Employee Center/Workflows, and ITOM/CMDB/GRC, plus strong

Qualifications

• Minimum of 5 years of ServiceNow development experience within enterprise environments.
• At least 2 years of hands-on experience with Employee Center / Employee Workflows / HRSD
• Experience with Flow Designer, App Engine Studio, and ITOM/CMDB/GRC modules.

Responsibilities

• Gather requirements and design scalable ServiceNow solutions across IT and business teams.
• Translate business needs into technical solutions and write user stories.
• Design and develop platform capabilities, workflows, and catalog items; support and upgrade ServiceNow instances.
• Build dashboards and reporting; collaborate with partners and stakeholders in Agile planning.

Skills

ServiceNow development

Flow Designer

App Engine Studio

Employee Center

Employee Workflows

ITSM

ITOM

CMDB

GRC

SAFe/Agile

Dashboards/Reports

Automation

UX/UI mindset

Education

ServiceNow CAD certification

Advanced ServiceNow certification (CIS/CTA/CMA)

Tools

Demand Management

Strategic Portfolio Management (SPM)

Job description

Job Description

An employer in the insurance industry is seeking a Senior ServiceNow Developer to join a fully remote team.

On a daily basis, this person will partner with stakeholders across IT and business teams to gather requirements, design scalable solutions, and develop new platform capabilities while supporting and enhancing existing ServiceNow implementations. They will work closely with product owners, platform administrators, internal ServiceNow developers, and external implementation partners to translate business needs into technical solutions, define user stories and requirements, and participate in Agile planning and development activities.

This individual will play a key role in evolving and modernizing the ServiceNow platform, with a strong focus on balancing business requirements with out-of-the-box (OOTB) functionality and platform maintainability. Responsibilities include designing and developing solutions using Flow Designer, App Engine Studio, Employee Center, and Employee Workflows; supporting platform upgrades and optimization efforts; managing work through Demand and Strategic Portfolio Management (SPM) processes; building dashboards and reporting; automating business processes; developing catalog items and fulfillment workflows; and improving the overall end-user experience across the platform.

The ideal candidate will have experience working in a mature, enterprise ServiceNow environment and be comfortable acting as a technical consultant who can challenge requirements, recommend best practices, and design scalable solutions across multiple ServiceNow modules. This person should possess a strong understanding of platform governance, workflow architecture, and user experience design, while being capable of customizing solutions when business needs justify it

Skills and Requirements

Minimum of 5 years of ServiceNow development experience within enterprise environments.At least 2 years of hands-on experience supporting one or more of the following modules:Employee Center / Employee Workflows / HRSDCSM / Field Service Operations (FSO)SPM / PPMITSM / ITOM / CMDBIRM / GRC / TPRMApp Engine StudioAI / Now Assist / AI Control TowerServiceNow Certified Application Developer (CAD) certification required.At least one advanced ServiceNow certification (CIS, CTA, CMA, Suite Certification, Professional Certification, or equivalent).Strong experience designing and building workflows using Flow Designer.Experience gathering requirements and translating business needs into scalable ServiceNow solutions.Experience configuring and enhancing Employee Center and/or employee-facing self-service experiences.Strong understanding of ServiceNow platform architecture, governance, and OOTB best practices.Experience with Demand Management, Strategic Portfolio Management (SPM), and Agile delivery methodologies.Strong experience building dashboards, reports, KPIs, and executive-level reporting.Ability to collaborate effectively with technical teams, implementation partners, and business stakeholders.Strong UX/UI mindset with an eye for intuitive self-service experiences and workflow design.Excellent verbal and written communication skills.Strategic thinker who can influence stakeholders and advocate for platform best practices.Experience working within Agile and/or SAFe environments.Experience implementing or supporting Employee Center Pro.Experience with AI/Now Assist use cases and ServiceNow automation strategies.Experience working in insurance, financial services, or other highly regulated industries.Experience partnering with third-party ServiceNow implementation firms and managing platform roadmaps.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].