Systems Technician

CuraLinc Healthcare; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

CuraLinc Healthcare is seeking a Systems Technician to support IT infrastructure. Responsibilities include managing hardware inventory and troubleshooting issues. Candidates should have technical support experience and familiarity with hardware across different platforms.

This is a hybrid role requiring on-site presence in Chicago, IL. Strong communication skills and problem-solving abilities are essential for success in this position.

Qualifications

• Minimum of 2 years of hands-on experience in hardware support or technical support roles.
• Strong computer skills with the ability to identify and troubleshoot technology issues.
• Experience with both Apple and Windows platforms; proficiency with Microsoft 365 required.

Responsibilities

• Maintain physical technology inventory for both in-office and virtual staff.
• Manage receiving, shipping, and internal distribution of IT equipment.
• Support hardware setup, configuration, and enrollment of new and existing users.

Skills

Hardware Support

Technical Support

Technology Inventory Management

Troubleshooting

Microsoft 365

Apple and Windows platforms

Data Networking Concepts

Audio/Video Setup

Education

Diploma or a Related Field

Tools

Zoho Desk

Microsoft Intune

Active Directory

Job description

Remote

CuraLinc Healthcare is seeking a Systems Technician to join our Information Technology team. The Systems Technician will be responsible for maintaining and supporting end-user hardware and IT infrastructure, assisting employees with technical issues, managing equipment inventory, and supporting onboarding, offboarding, and routine system maintenance within a HIPAA and SOC 2 regulated environment. This position is based in our Chicago, IL office and requires in‑office presence 4 days per week. Candidates must reside within approximately 1 hour of the office.

Responsibilities

• Maintain Physical Technology Inventory, Including Laptops, Monitors, Keyboards, Mice, Desk Phones, And Cables for Both In-Office and Virtual Staff
• Manage Receiving, Shipping, and Internal Distribution of IT Equipment
• Administer Amazon and UPS Accounts for Equipment Procurement, Tracking, and Accountability
• Communicate Expected Delivery Dates and Equipment Status to Internal Teams
• Support Hardware Setup, Configuration, And Enrollment / Deployment of New and Existing Users Via Microsoft Intune
• Support Employee Lifecycle Processes, Including Hardware Deployment, Account Provisioning in Active Directory / Entra ID, Access Revoking, and Equipment Retrieval
• Troubleshoot and Resolve Hardware, Software, and Network Issues in a Timely Manner
• Serve as Initial Point of Contact for IT Support Inquiries Via Zoho Desk Ticketing System
• Support and Troubleshoot In-Office Infrastructure Across Wi‑Fi, AV, Etc.
• Develop and Maintain Knowledge Base Articles for Both End Users and IT
• Work Closely with the Director of Information Technology to Meet Daily Operational Needs
• Perform Other Duties as Assigned

Qualifications

• Minimum of 2 Years of Hands-On Experience in Hardware Support or Technical Support Roles
• Minimum of 1 Year of Experience in Technology Inventory Management
• Diploma, or a Related Field Preferred, but Not Required
• Strong Computer Skills with the Ability to Identify and Troubleshoot Technology Issues
• Experience with Both Apple and Windows Platforms; Proficiency with Microsoft 365 Required
• Familiarity with Endpoint / MDM Platforms Such as Microsoft Intune is Preferred
• Experience Working within a Ticketing System (JIRA, Zoho, Freshservice, or Similar) is Preferred
• Experience with Active Directory or Entra ID for User or Group Management is Preferred
• Working Knowledge of Data Networking Concepts, Including LAN / WAN, VPN, VLANs, Wi-Fi
• Basic Audio / Video Setup and Troubleshooting Knowledge
• Ability to Communicate Effectively with Users Across Varying Levels of Technical Proficiency
• Strong Attention to Detail, Problem-Solving, and Decision-Making Abilities

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.