Remote Service Specialist II – Customer Support

Partner Company; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Night shift allowance

Wellness events

Medical insurance

Retirement benefits

Paid holidays

Flexible holidays

Job summary

Partner Company is seeking a Customer Service Specialist to support customers and service providers across the relocation platform. You will respond to inquiries, assist with order changes, and escalate complex issues to the right teams to ensure smooth fulfillment.

The role requires at least two years of customer service experience in a U.S. business context, excellent English communication, and solid time management.

Qualifications

• Two years of customer service experience with U.S. exposure.
• Excellent written and verbal English skills and strong time management.
• Proficiency with MS Office, Google Workspace, and web-based tools.

Responsibilities

• Provide timely, professional support for customer and service provider inquiries.
• Process order modifications, replacements, cancellations, and payment releases.
• Escalate complex situations to the appropriate teams as needed.

Skills

Customer service

English proficiency

Time management

Tools

Microsoft Office

Google Workspace

Web-based tools

Job description

Partner Company is seeking a Customer Service Specialist to support customers and service providers across the relocation platform. You will respond to inquiries, assist with order changes, and escalate complex issues to the right teams to ensure smooth fulfillment.

The role requires at least two years of customer service experience in a U.S. business context, excellent English communication, and solid time management.