Remote Travel Support Specialist

Remote Careers; Portland (ME); Remote; USD 32,000 - 46,000; Full time

Job summary

Remote Careers is seeking a Customer Service Representative to support travelers in planning seamless itineraries from a USA-based remote setting. You will handle inquiries, reservations support, and provide accurate policy information while maintaining detailed client records.

The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced remote environment, with strong communication and teamwork across travel partners.

Qualifications

• Customer service or client support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using online systems and communication tools.
• Reliable internet connection and professional remote work setup.
• Ability to work independently while remaining team-oriented.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist clients with travel-related questions and reservation support.
• Provide accurate information regarding itineraries, policies, and services.
• Maintain organized customer records within company systems.
• Resolve customer concerns professionally and efficiently; collaborate with team members and travel partners.
• Deliver a positive customer experience from inquiry through completion.

Skills

Communication skills

Organizational abilities

Independent work

Online systems

Customer service experience

Tools

CRM systems

Job description

Remote Careers is seeking a Customer Service Representative to support travelers in planning seamless itineraries from a USA-based remote setting. You will handle inquiries, reservations support, and provide accurate policy information while maintaining detailed client records.

The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced remote environment, with strong communication and teamwork across travel partners.