Client Services Representative

TEKsystems; Scranton (Lackawanna County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Time Off / PTO

Job summary

TEKsystems seeks a Client Services Representative to support small-business customers on-site in Scranton, PA. You will handle account questions, updates, billing, and autopay while building strong relationships with clients and ensuring high satisfaction.

Daily duties include problem-solving, documenting interactions in Salesforce, and aiming for one-call resolutions. A Monday–Friday schedule with multiple start times is offered, with performance incentives tied to results.

Qualifications

• Experience delivering excellent customer service and resolving issues.
• Ability to build rapport and deescalate when needed.
• Strong communication and active listening skills.

Responsibilities

• Assist current customers with account questions, updates, billing, and autopay.
• Build strong customer relationships through friendly, solution-focused service.
• Resolve concerns efficiently while pursuing a positive one-call resolution.
• Document each interaction accurately in a Salesforce-based CRM.

Skills

Customer service

Problem solving

Communication

Tools

Salesforce CRM

Job description

Client Services Representative | Career Growth + Incentives

Pittston, PA | On-Site

Monday-Friday | Multiple daytime schedules available

Competitive Hourly Pay + Performance Incentives

Get rewarded for great customer service while building a long-term career.

Are you great with people, comfortable solving problems, and motivated by the opportunity to earn more based on your performance?

Were hiring Client Services Representatives to join a rapidly growing organization that invests in its employees through hands-on training, performance incentives, professional development, and clear paths into leadership, sales, marketing, and operations.

Youll help small-business owners manage and understand their coverage, providing solutions that make their lives easier and protect the businesses theyve worked hard to build.

Why Youll Want This Opportunity

• Earn more through performance incentives on top of your hourly pay
• Build valuable professional skills in a growing industry
• Position yourself for advancement into leadership and other areas of the business
• Receive thorough training and ongoing support from an experienced team
• Join a company experiencing significant growth and creating new opportunities
• Work a consistent Monday-Friday schedule with multiple start times available
• Make a meaningful impact by supporting small-business owners across the country

What Youll Do

• Assist current customers with account questions, updates, billing, and autopay
• Build strong customer relationships through friendly, solution-focused service
• Resolve concerns efficiently while working toward a positive one-call resolution
• Help customers explore solutions when they are considering canceling
• Document each interaction accurately in a Salesforce-based CRM
• Navigate multiple applications and dual monitors while assisting customers
• Follow up on requests to ensure customers receive complete and timely support

Multiple Schedule Options

Several Monday-Friday daytime schedules are available, with start times throughout the morning and early afternoon. Candidates with greater schedule flexibility may have access to additional opportunities.

Job Type & Location

This is a Contract to Hire position based out of Scranton, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Scranton,PA.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.