Remote Service Project Manager – Mining & Materials

ABB Inc.; Utah; On-site; USD 79,800 - 127,680; Full time

Job summary

ABB Inc. is seeking a role responsible for overseeing service projects and ABB Customer Care Agreements within the North American region.

You will report to the North American Mining & Material Service Manager and drive customer satisfaction by meeting requirements and targets across the order lifecycle. The position supports a remote work model in the Western US, collaborating with cross-functional teams including engineering, testing, and subcontractors.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or similar Engineering or equivalent work experience.
• 5+ years' experience managing industrial control systems and electrical apparatus projects; Experience in industrial and/or utilities markets is required.
• Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
• Collaborative, solution-focused approach, and strong written and spoken communication skills.
• Project Management PMP designation is desired.
• Fluent in English. French communication skills as an asset.
• Strong computer skills - SAP or other ERP and MS Suite (Word, Excel, PowerPoint, MS Project).

Responsibilities

• Oversee delivery of service projects and ABB Customer Care Agreements within the North American region.
• Maintain and enhance customer satisfaction by ensuring requirements and targets are met during order processing.
• Monitor service orders to optimize cost control and resource efficiency, including HSE considerations.
• Coordinate contract negotiations and claims with customers; prepare quotes and implement contract changes.
• Achieve service order deliverables and compliance with contract requirements.
• Coordinate project team efforts including engineering, testing, site work, and sub-contractors; review status and report on performance.

Skills

Project management

Vendor management

Risk analysis

Cost control

Cross-functional collaboration

Education

Bachelor's in Engineering

PMP designation (desired)

Tools

SAP

MS Project

MS Office

Job description

ABB Inc. is seeking a role responsible for overseeing service projects and ABB Customer Care Agreements within the North American region.

You will report to the North American Mining & Material Service Manager and drive customer satisfaction by meeting requirements and targets across the order lifecycle. The position supports a remote work model in the Western US, collaborating with cross-functional teams including engineering, testing, and subcontractors.