Remote Service Operations Director

CorVel Corporation; Carmel (IN); A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

401K and retirement plans

Paid time off

Descripción de la vacante

CorVel Corporation is seeking a Director of CareIQ Service Operations to oversee intake, scheduling and vendor services coordination. The role drives service levels, quality management, and staff development in a remote work setting with occasional travel.

You will lead cross-functional teams, manage staffing and workflows, collaborate with leadership, and ensure compliance with regulatory requirements to deliver exceptional client service across CareIQ products.

Formación

• Minimum of Bachelor’s degree in business, healthcare or related field with experience
• Master’s degree in business, healthcare or related field with experience preferred
• Prior managerial experience in Ancillary Benefit Management or Utilization Management preferred
• At least 5 years of prior management experience in healthcare services required

Responsabilidades

• Operate as the Subject Matter Expert regarding CareIQ’s Intake, Scheduling and Coordinating products
• Monitor staffing, workload, productivity, and capacity across service lines to ensure appropriate resource alignment and consistent service delivery
• Implement and oversee workflow processes according to service level agreements and best practices to ensure product efficiency and accurate service delivery
• Production and quality management to ensure that team performance metrics are established and met
• Provide excellent internal and external customer support including issue resolution, product training, and service assistance
• Lead operations efforts for hiring, training and team member development that builds staff engagement and retention
• Assure optimal team performance through continued training, coaching and team-building
• Review and monitor departmental service, quality, and administrative results; identify performance gaps and implement corrective action to ensure program expectations and service levels are met or exceeded
• Ensure client specific processes are sustainable and implemented accurately
• Collaborate with CareIQ leadership and cross-functional partners to ensure consistent service delivery and operational alignment
• Maintain appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures services are provided in accordance
• Partner with sales staff on product proposals and presentations
• Lead service operations discussions with corporate IT and Development for system maintenance and enhancements
• Additional duties as assigned

Conocimientos

Leadership

Mentoring

Stakeholder management

Cross-functional collaboration

Project management

Process improvement

Communication

Time management

Educación

Bachelor's degree

Master’s degree preferred

Management experience in healthcare

Herramientas

MS Office

Descripción del empleo

CorVel Corporation is seeking a Director of CareIQ Service Operations to oversee intake, scheduling and vendor services coordination. The role drives service levels, quality management, and staff development in a remote work setting with occasional travel.

You will lead cross-functional teams, manage staffing and workflows, collaborate with leadership, and ensure compliance with regulatory requirements to deliver exceptional client service across CareIQ products.