Remote Service Manager – Power Systems & Field Ops

National Power; Raleigh (NC); Vor Ort; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Company-paid Life Insurance

Disability Insurance

Medical, Dental, and Vision Insurance

Zusammenfassung

National Power is seeking a senior leader to manage nationwide Managed Services field technician teams, driving post-sale support, warranty administration, and staff development. You will oversee operations, trainings, and customer satisfaction across locations, ensuring compliance with NFPA/OSHA standards and OEM guidelines.

Ideal candidates bring extensive generator service experience, strong leadership, and excellent communication skills.

Qualifikationen

• Bachelor’s degree or equivalent experience preferred.
• Generac Master Technician certification and training certifications preferred.
• 8+ years of generator service experience strongly preferred.

Aufgaben

• Lead nationwide Managed Services field technician teams and related fleet.
• Provide day-to-day guidance, mentorship, and quality oversight to technicians; drive performance.
• Interface with customers, OEMs, and management on technical issues and ensure compliance with standards.
• Oversee service delivery, PM planning, and warranties; manage budgets and vendor relationships.
• Travel domestically (and potentially internationally) for client engagements and site visits.

Kenntnisse

Leadership & team management

Power systems & generators

Field operations management

Customer service

Communication skills

Travel readiness

Ausbildung

Bachelor’s degree or equivalent experience

Generac Master Technician certification (preferred)

Tools

MS Office

Jobbeschreibung

National Power is seeking a senior leader to manage nationwide Managed Services field technician teams, driving post-sale support, warranty administration, and staff development. You will oversee operations, trainings, and customer satisfaction across locations, ensuring compliance with NFPA/OSHA standards and OEM guidelines.

Ideal candidates bring extensive generator service experience, strong leadership, and excellent communication skills.