Remote service Engineer - France

ABB E-mobility; United States; Hybrid; USD 47,000 - 70,000; Full time

Benefits offered by this job

Health insurance

RTT days

Meal vouchers

Job summary

ABB E-Mobility seeks a field service/maintenance technician to perform remote diagnostics and support for EV chargers across Europe. You will diagnose faults from alarms and logs, guide field technicians during installations, and manage escalations within SLAs while keeping documentation up to date.

The role requires 2–3 years in electrical maintenance, solid electrical fundamentals, and fluency in English and French.

Qualifications

• 2–3 years in field service or technical support on electrical equipment.
• Solid electrical fundamentals (low voltage, DC, power systems).
• Electrical safety certification (habilitation électrique) a strong plus.

Responsibilities

• Remote diagnostics & troubleshooting of DC chargers (~70%).
• Guide field technicians during installation, commissioning and repairs.
• Handle escalations from field teams within SLAs.
• Documentation of troubleshooting procedures and diagnostics in case management tools.

Skills

Electrical engineering background

Fluent English

Fluent French

2–3 years field service

IT tools familiarity

Education

Bac pro / BTS / DUT / Licence pro

Tools

Linux

Monitoring platforms

Case management tools

Job description

Are you a field service, maintenance or EV charging technician who wants to put your electrical expertise into remote diagnostics?

At ABB E-Mobility, you'll join the team that monitors and troubleshoots thousands of fast chargers across Europe. You stay at the heart of the technical work, with far less time on the road: only 0–25% travel, for interventions or training.

What You'll Do

Remote diagnostics & troubleshooting (~70%)

• Diagnose faults on DC chargers: component level diagnostics, hardware failures, power electronics, communication issues, abnormal behaviour.
• Pinpoint root causes from alarms, logs and monitoring data, without being on site.
• Guide field technicians and service partners step by step during installation, commissioning and repairs.
• Handle escalations from field teams across Europe within contractual SLAs.

Documentation (~20%)

• Write and update troubleshooting procedures and technical guides.
• Record diagnostics and customer communications in our case management tools.

Continuous improvement (~10%)

• Spot recurring faults and feed them back to product and quality teams.

On-call weekend rotations during normal working hours, planned in advance, shared across the team and compensated, expected 3-5 days in a month.

Your profile

• Background in electrical engineering, electromechanics, electronics or industrial maintenance: Bac pro, BTS, DUT/BUT, Licence pro or Titre professionnel. Hands-on experience counts as much as the degree.
• 2–3 years in field service, maintenance or technical support on electrical equipment: EV chargers, UPS/inverters, solar, elevators, industrial systems, telecom infrastructure…
• Solid electrical fundamentals (low voltage, DC, power systems). An electrical safety certification (habilitation électrique) is a strong plus.
• Fluent English and French, written and spoken. You'll work daily with teams across Europe in English, and all documentation is in English.
• Comfortable with IT tools; Linux and monitoring platforms are a plus. We'll train you on our systems.
• Organised, able to handle several cases in parallel, and able to explain a fault in simple terms.

What We Offer

• Permanent contract (CDI),
• Health insurance, RTT days, meal vouchers.
• Full remote or hybrid from Lyon or Cergy, IT equipment provided
• Full training on our chargers and tools.
• A fast-growing sector at the heart of the energy transition.

This position is based in France.

About Us

ABB E-Mobility is a world leader in EV charging technology, equipping the largest charging network operators and automotive manufacturers globally.

Our Collaborative Operations Center (COC) brings together three complementary teams: Customer Support (case management), Charger Operations (our team — remote monitoring and support) and Technical Field Support (complex field incident resolution).

Joining the COC means working alongside specialists from across Europe, in an environment that combines operational rigour with the agility of a fast-growing company.