Remote Service Dispatcher & Coordinator

National Power, LLC; Raleigh (NC); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401(k) with company match

HSA/FSA

Job summary

National Power, LLC is seeking a Service Coordinator in Raleigh, NC to schedule and dispatch workers, crews, equipment, and vehicles for installations, service, or emergencies. The role requires collaboration with customers and internal teams, ensuring timely responses and efficient operations.

The ideal candidate holds a BS in supply chain/business, with 3–5 years in service dispatching and supervisory experience preferred.

Qualifications

• Bachelor’s degree in supply chain management, business, or related field.
• 3–5 years of service dispatching experience.
• Supervisory experience highly preferred.

Responsibilities

• Schedule and dispatch workers, crews, equipment, and service vehicles to locations based on customer requests.
• Coordinate with customers to address questions and escalate as needed.
• Monitor locations and utilization to optimize service schedules.
• Prepare and use Microsoft Dynamics 365 for work orders.
• Relay orders and information to field teams via email and phone.
• Track tickets and ensure timely completion; communicate status to customers.

Skills

Fluency in English

Microsoft Office

Microsoft Dynamics 365

ERP systems

Customer service

Education

Bachelor’s degree in supply chain management, business, or related field

Tools

Microsoft Dynamics 365

ERP software

Job description

National Power, LLC is seeking a Service Coordinator in Raleigh, NC to schedule and dispatch workers, crews, equipment, and vehicles for installations, service, or emergencies. The role requires collaboration with customers and internal teams, ensuring timely responses and efficient operations.

The ideal candidate holds a BS in supply chain/business, with 3–5 years in service dispatching and supervisory experience preferred.