Remote Service Dispatch & Client Coordinator

ADNET; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.

100% remote role with opportunities for professional development and growth, requiring strong communication and the ability to manage multiple priorities in a fast-paced service environment.

Qualifications

• Three years of relevant experience in a fast-paced service environment.
• Excellent communication skills and ability to manage multiple priorities.

Responsibilities

• Coordinate TAC resources, prioritize tickets, and schedule technicians to meet SLAs.
• Serve as the primary client contact, providing updates and closed-loop communication.

Skills

Client communication

Ticket coordination

Multitasking

Job description

ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.

100% remote role with opportunities for professional development and growth, requiring strong communication and the ability to manage multiple priorities in a fast-paced service environment.