Remote IT Service Coordinator - TAC Dispatch & Support

New Charter Team Genesis; Rocky Hill (CT); Remote; USD 50,000 - 61,000; Full time

Job summary

ADNET Technologies, a New Charter Company, seeks a Dispatcher for a 100% remote role focused on coordinating TAC-based technical support operations. The candidate will manage ticket queues, schedule resources, and maintain client communications to ensure SLAs are met from a remote setting on the East Coast.

Ideal candidates have at least three years of relevant experience, strong communication skills, and familiarity with ConnectWise; associate-degree holders in Information Systems are

Qualifications

• Minimum of three years of relevant professional experience or a combination of relevant education and work experience.
• Ability to organize, prioritize, and manage multiple tasks, schedules, and competing priorities in a fast-paced service environment.
• Excellent written and verbal communication with clients and colleagues.

Responsibilities

• Coordinate TAC resources to support client needs and SLAs.
• Prioritize incoming tickets by urgency and business impact.
• Assign tickets to appropriate resources and reassign to meet SLA targets.
• Schedule team members for tickets, projects, and service activities.
• Provide clients with timely updates on ticket status and next steps.
• Maintain accurate activity, ticket, and scheduling records in ConnectWise.
• Document client issues and coordinate escalation as needed.
• Support development of workflows and procedures to improve efficiency.

Skills

Communication

Prioritization

Ticket coordination

Remote work

Documentation

Education

Associate's degree in Information Systems

Tools

ConnectWise PSA

Job description

ADNET Technologies, a New Charter Company, seeks a Dispatcher for a 100% remote role focused on coordinating TAC-based technical support operations. The candidate will manage ticket queues, schedule resources, and maintain client communications to ensure SLAs are met from a remote setting on the East Coast.

Ideal candidates have at least three years of relevant experience, strong communication skills, and familiarity with ConnectWise; associate-degree holders in Information Systems are