Service Desk Technician I

Mytech Partners; San Antonio (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Medical coverage

Dental coverage

Vision coverage

Life Insurance

STD/LTD

Professional Development

401k with match

Profit sharing

Job summary

Mytech Partners is seeking a Help Desk professional to remotely support our managed clients’ end users. This role sits on the Help Desk Team and may require on-call rotations outside standard hours to ensure client systems stay operational.

The position is located in San Antonio, TX, with compensation ranging from $19.23 to $26.44 per hour. You will handle remote client requests, diagnose issues, and document steps to resolution while working collaboratively with the Service department.

Qualifications

• Prior industry experience desired, specifically supporting Microsoft-based workstations.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to respond with a sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to successfully and effectively work independently and within a team structure.

Responsibilities

• Remote support of Mytech Partner’s managed services clients during business hours.
• Respond to client service requests.
• Troubleshoot client technical issues.
• Answer phone calls and assist with after-hours emergency support.
• Assist in disaster recovery and emergency situations.
• Perform scheduled maintenance for client networks.
• Assist with application updates, platform upgrades, and patching.
• Document all steps taken and issue resolution.

Skills

Documentation

Written communication

Urgency awareness

Problem solving

Team collaboration

Customer relations

Job description

Description

The main focus of this position is to remotely support our managed clients' end users. This position will be part of our Help Desk Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on‑call rotation.

Department: Service

Location: San Antonio, TX

Compensation: $19.23 - $26.44 / hour

Key Responsibilities

• Remote support of Mytech Partner’s managed services clients during business
• Respond to client service requests
• Troubleshoot client technical issues
• Answer phone calls and assist with after-hours emergency support
• Assist in disaster recovery and emergency situations
• Perform scheduled maintenance for client networks
• Assist with application updates, platform upgrades, and patching
• Document all steps taken and issue resolution

Experience

• Prior industry experience desired, specifically supporting Microsoft-based workstations
• Ability to concisely document processes, issues, resolutions; strong writing skills required
• Ability to respond with a sense of urgency
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Exceptional ability to develop productive and positive customer relationships

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing