Remote Service Desk Technician I/II - IT Support

Dynamic Solutions Technology LLC; Allenwood (PA); Remote; USD 40,000 - 60,000; Full time

Job summary

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to provide critical support for a Federal Government customer in Allenwood, PA. This role is exempt and offers remote work options.

The technician will handle technical support for various devices, manage user accounts, and troubleshoot hardware and software issues. Candidates should have 2-4 years of experience in Help Desk Administration and possess a Bachelor's degree in IT or a related field, along with relevant certifications.

Qualifications

• 2-4 years minimum Help Desk Administration experience.
• Ability to evaluate client’s operating systems and configurations.
• Creativity and latitude in problem-solving.

Responsibilities

• Provide first-line technical support for various devices.
• Manage user accounts and permissions.
• Troubleshoot hardware and software issues.
• Install and maintain workstation hardware and software.
• Document and track troubleshooting steps and resolutions.
• Assist with OS deployment and configuration.

Skills

Technical support

Troubleshooting

User account management

Knowledge Base creation

Education

Bachelor's degree in Information Technology

CompTIA A+ certification

Job description

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to provide critical support for a Federal Government customer in Allenwood, PA. This role is exempt and offers remote work options.

The technician will handle technical support for various devices, manage user accounts, and troubleshoot hardware and software issues. Candidates should have 2-4 years of experience in Help Desk Administration and possess a Bachelor's degree in IT or a related field, along with relevant certifications.