Remote Service Desk Technician

University of South Florida in; Tampa (FL); Hybrid; USD 32,000 - 34,000; Full time

Job summary

The University of South Florida (USF) in Tampa seeks a Service Desk Technician (Finance) to provide Level I IT support for hardware, software and end-user inquiries. This full-time role requires creating and managing trouble tickets and documenting all customer interactions to ensure timely resolutions.

Salary is $15.50/hour with a schedule typically 8:00 a.m.–5:00 p.m., and occasional Saturday shifts. Duties may require remote work as needed and collaboration with IT teams.

Qualifications

• High school diploma or equivalent; 1 year of general office or customer service experience.
• College coursework or vocational/technical training may substitute for the required experience.
• SB 1310 substitution rules apply for higher education requirements.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including requests, issues, actions, and final resolutions.
• Support system software used by the USF community and affiliates.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Adaptability

Time management

Mobile devices

De-escalation

Computer basics

Education

High school diploma or equivalent

Job description

The University of South Florida (USF) in Tampa seeks a Service Desk Technician (Finance) to provide Level I IT support for hardware, software and end-user inquiries. This full-time role requires creating and managing trouble tickets and documenting all customer interactions to ensure timely resolutions.

Salary is $15.50/hour with a schedule typically 8:00 a.m.–5:00 p.m., and occasional Saturday shifts. Duties may require remote work as needed and collaboration with IT teams.