Remote IT Service Desk Engineer — Tier 1 Support

New Charter Technologies, LLC

Bastrop (LA)

Remote

USD 45,000 - 55,000

Full time

7 days ago

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Benefits offered by this job

Remote work

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt end-user support in a remote setting. You will handle printer issues, password resets, MFA, email security, and application assistance while documenting work in IT Glue and ConnectWise PSA.

The role emphasizes strong communication, multi-tasking, and collaboration with a distributed team. Expect standard business hours, MSP familiarity preferred, and opportunities to grow technical skills within a

Qualifications

Two-year technical degree and 1-5 years of service center support experience.
Certifications (A+ or Network+ preferred)
Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA/Manage, and N-able/N-central.

Responsibilities

Provide remote and on-site service desk support across client environments.
Resolve desktop issues, printer problems, password resets, MFA, and antivirus alerts.
Document work orders and maintain accurate notes in IT Glue and ConnectWise PSA.
Communicate professionally with customers and team members.
Support client-specific applications and assist with new user setups.