Remote Service Desk Analyst (6-Month Contract)

Zones, LLC; Winston-Salem (NC); On-site; USD 22,500 - 27,500; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Job summary

Zones, LLC is hiring a Service Desk Analyst for a 100% remote position. The role involves responding to service requests through various communication channels and requires strong technical troubleshooting and customer service skills. Candidates should have a high school diploma with relevant IT certifications preferred.

This position provides a comprehensive benefits package, including medical coverage and state-mandated sick leave. Candidates must reside in Winston-Salem, NC or Charlotte, NC.

Qualifications

• High school diploma or equivalent; IT certifications are a plus.
• Previous experience in customer service or technical support is preferred.
• Basic understanding of operating systems and networking fundamentals.

Responsibilities

• Respond to incoming service requests via phone, email, and chat.
• Log and categorize incidents in the ticketing system.
• Perform initial diagnosis of hardware, software, and network issues.
• Identify and escalate complex issues to higher-level support.
• Utilize and contribute to the knowledge base for quicker resolution.
• Conduct follow-ups with clients to confirm resolution.

Skills

Customer service

Technical troubleshooting

Communication

Team collaboration

Education

High school diploma or equivalent

IT certifications (CompTIA A+, ITIL Foundation)

Tools

Ticketing system

Windows

macOS

Linux

Job description

Zones, LLC is hiring a Service Desk Analyst for a 100% remote position. The role involves responding to service requests through various communication channels and requires strong technical troubleshooting and customer service skills. Candidates should have a high school diploma with relevant IT certifications preferred.

This position provides a comprehensive benefits package, including medical coverage and state-mandated sick leave. Candidates must reside in Winston-Salem, NC or Charlotte, NC.