Service Desk Analyst

Resource Logistics Inc.; Cary (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Resource Logistics Inc. in Cary, NC is seeking a Service Desk Specialist to provide Level 1 remote and phone technical support for end-users in a fast-paced environment.

You will troubleshoot hardware, software, and basic network issues, and follow up with users and vendors to ensure timely ticket resolution and closure. The role requires 1–2 years of IT helpdesk experience and an associate's or bachelor's degree or equivalent training.

Qualifications

• 1–2 years of IT helpdesk or technical support experience.
• Associate’s or Bachelor’s degree or equivalent training.

Responsibilities

• Provide Level 1 remote and phone technical support for hardware, software, and network inquiries.
• Follow up with users and vendors to ensure timely ticket resolution and closure.

Skills

IT helpdesk

Phone support

Education

Associate’s/Bachelor’s degree or equivalent training

Job description

Job Title: Service Desk Specialist / IT Helpdesk Technician

Location: Cary, NC (Onsite)

Pay Rate: $19.00/hr. on W2

Job Overview

We are seeking an experienced Service Desk Specialist to join our team in Cary, NC. In this role, you will provide Level 1 technical support via phone, email, and chat, troubleshooting hardware, software, and basic network issues for end-users in a fast-paced environment.

Key Responsibilities

• Provide Level 1 remote and phone technical support for hardware, software, and network inquiries.
• Follow up with users and vendors to ensure timely ticket resolution and closure.

Requirements

• Experience: 1–2 years of IT helpdesk, phone support, or technical call center experience.
• Education: Associate’s/Bachelor’s degree or equivalent technical training.