Remote Customer Service & Tech Support Specialist

MCI; North Dakota; On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

A customer service organization is seeking work-at-home Customer Service Agents (Full-Time & Part-Time) to provide support and sales interactions. You'll resolve issues, manage accounts, and interact with customers to ensure a high-quality experience. Candidates must be 18+, have a high school diploma, and excellent communication skills. The role offers various benefits and is suitable for entry-level applicants.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with regular attendance.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems for account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through effective problem solving.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Multi-tasking

Team orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

A customer service organization is seeking work-at-home Customer Service Agents (Full-Time & Part-Time) to provide support and sales interactions. You'll resolve issues, manage accounts, and interact with customers to ensure a high-quality experience. Candidates must be 18+, have a high school diploma, and excellent communication skills. The role offers various benefits and is suitable for entry-level applicants.