Remote Service Design & Transition Lead (6–12m Contract)

PMC Commerce; Oklahoma; Remote; USD 73,000 - 99,000; Full time

Job summary

PMC Commerce is seeking an experienced Service Design & Transition Specialist for a UK-based contract (6–12 months). The role is primarily remote with regular on-site attendance to work with key stakeholders.

You will lead the transition of live projects into BAU, shape a reusable Service Design & Transition framework, and drive governance, templates and best practices across programmes.

Qualifications

• Proven experience in Service Design and/or Service Transition within complex IT environments.
• Strong track record of transitioning projects into BAU support.
• Experience reviewing and improving IT service management processes.
• Knowledge of ITIL Service Management (ITIL Foundation minimum).
• Excellent stakeholder management, communication and facilitation skills.
• Experience creating practical frameworks, documentation and governance processes.

Responsibilities

• Lead the successful transition of a live project into BAU support.
• Review current IT service management practices and identify improvement opportunities.
• Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
• Ensure operational readiness through effective planning, documentation and stakeholder engagement.
• Build strong relationships with business and IT stakeholders and provide regular progress updates.

Skills

Service Design

Service Transition

ITIL

Stakeholder management

Communication

Facilitation

Job description

PMC Commerce is seeking an experienced Service Design & Transition Specialist for a UK-based contract (6–12 months). The role is primarily remote with regular on-site attendance to work with key stakeholders.

You will lead the transition of live projects into BAU, shape a reusable Service Design & Transition framework, and drive governance, templates and best practices across programmes.