Remote Service Delivery Manager - Customer Success & SLAs

KNAPP; Kennesaw (GA); Hybrid; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

2 remote days per week

Office in Kennesaw, GA

Profit Sharing

Tuition Reimbursement

Health, dental, vision, life insurance

Zusammenfassung

KNAPP is seeking a Service Delivery Manager to lead the operational delivery of services for assigned accounts in a hybrid model (remote 2 days/week, on-site in Kennesaw, GA). You will act as the primary liaison between customers and KNAPP’s service organization, driving satisfaction and continuous improvement while aligning with contractual commitments.

The role requires 2+ years of SLA/escalation experience in tech-enabled environments, strong communication skills, and the ability to

Qualifikationen

• Bachelor's degree in IT, logistics or related field.
• 2+ years managing SLAs, escalations and service performance.
• Basic knowledge of databases and OS such as Linux/Windows.
• Strong organizational and communication skills.

Aufgaben

• Build and maintain strong customer relationships.
• Monitor service performance against SLAs and KPIs.
• Coordinate cross-functional teams to resolve incidents.
• Lead service reviews with customers and drive improvements.
• Support change deployment activities.

Kenntnisse

Relationship management

SLA management

Customer communication

Team collaboration

Microsoft Office

Ausbildung

Bachelor's degree in IT or logistics

Tools

Linux

Windows

Jobbeschreibung

KNAPP is seeking a Service Delivery Manager to lead the operational delivery of services for assigned accounts in a hybrid model (remote 2 days/week, on-site in Kennesaw, GA). You will act as the primary liaison between customers and KNAPP’s service organization, driving satisfaction and continuous improvement while aligning with contractual commitments.

The role requires 2+ years of SLA/escalation experience in tech-enabled environments, strong communication skills, and the ability to