Remote IT Service Delivery Lead – Enterprise & Cloud

Blue Mantis; United States; Remote; USD 130,000 - 150,000; Full time

Job summary

Blue Mantis is seeking a Service Delivery Lead to manage enterprise IT service delivery in a remote, full-time role. You will act as the technical liaison for a strategic client, guiding IT solutions that align with business goals.

Responsibilities include incident and change management, cross-team coordination, and clear communication to technical and non-technical stakeholders. Weekend coverage and strong ITIL knowledge are valued.

Qualifications

• Proven success in a Technical Account Manager or customer-facing engineering role.
• Ability to translate system metrics into business actions.
• Experience with ITIL-based incident, problem, and change management.

Responsibilities

• Act as a technical escalation point and trusted advisor for a strategic client.
• Collaborate with internal teams to ensure timely issue resolution and service delivery.
• Review system health reports and KPIs to provide strategic recommendations.
• Coordinate root cause analyses and follow-ups for major issues.
• Provide monthly KPI reporting and data-driven improvement recommendations.

Skills

Communication skills

Presentation skills

Documentation skills

Stakeholder management

Leadership

Organizational skills

Problem solving

Tools

Windows Server

Cisco networking

Azure

AWS

VMware

ITIL

Job description

Blue Mantis is seeking a Service Delivery Lead to manage enterprise IT service delivery in a remote, full-time role. You will act as the technical liaison for a strategic client, guiding IT solutions that align with business goals.

Responsibilities include incident and change management, cross-team coordination, and clear communication to technical and non-technical stakeholders. Weekend coverage and strong ITIL knowledge are valued.