Remote Service Coordinator

R.W. Mercer Co.; Phoenix (AZ); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Service Coordinator to manage service requests and ensure effective communication between clients and internal teams. This role is crucial for delivering high-quality service support in a remote setting. Candidates should have at least 2 years of experience in service coordination and possess strong organizational and communication skills.

Qualifications

• 2+ years of experience in service coordination or customer support.
• Excellent organizational and multitasking skills.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary point of contact for customer service requests.
• Schedule and coordinate field technicians based on service needs.
• Monitor service tickets and ensure timely resolution.

Skills

Organizational skills

Multitasking

Communication

Tools

CRM software

Ticketing software

Job description

We are seeking a highly organized and customer-focused Remote Service Coordinator to manage service requests, schedule technicians or support personnel, and ensure seamless communication between clients and internal teams. This role plays a key part in delivering efficient, timely, and high-quality service support in a fully remote environment.

Key Responsibilities:

Act as the primary point of contact for customer service requests and inquiries

Schedule and coordinate field technicians or support staff based on service needs and availability

Monitor service tickets, follow up on open cases, and ensure timely resolution

Communicate effectively with customers, vendors, and internal departments

Maintain accurate service records, documentation, and customer databases

Assist in preparing service reports, billing documentation, and performance tracking

Requirements:

2+ years of experience in service coordination, dispatch, or customer support

Excellent organizational and multitasking skills

Strong communication skills, both verbal and written

Proficiency in CRM or ticketing software (e.g., Salesforce, Zendesk, ServiceNow)

Ability to work independently in a remote environment with minimal supervision