Remote Service Admin & Support Specialist

Yempo; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive weekly salary

HMO enrollment

Vacation days

Annual bonuses

Salary reviews

Free snacks & drinks

Company polo shirts

Job summary

Yempo is hiring a Virtual Assistant for dayshift work, with the option to work from home or the office. You will manage customer support inquiries, service administration, and warranty processes using Zendesk and Workflow Max while coordinating travel and documentation for the Service Team.

We value accuracy, organization, and proactive communication. Benefits include weekly pay, HMO enrollment, generous vacation and sick days, annual bonuses, and a supportive open-plan environment.

Qualifications

• 3+ years in a service administrative role.
• Experience with cloud-based systems and process adherence.
• Experience with Workflow Max, Zendesk, Unleashed and SharePoint preferred.

Responsibilities

• Act as the first point of contact for all incoming service, parts and support enquiries, email and online channels.
• Log, assign and monitor all customer support requests through Zendesk.
• Create and maintain service jobs within Workflow Max and associated systems.
• Coordinate travel and accommodation requirements for Service Team personnel.
• Maintain service records, compliance documents and customer information.
• Parts sales for rental.
• 365 service admin.
• Chases job closure, keeps WIP clean.

Skills

Service administration

Documentation

Communication skills

Computer literacy

Independent work

Tools

Workflow Max

Zendesk

Unleashed

SharePoint

Job description

Yempo is hiring a Virtual Assistant for dayshift work, with the option to work from home or the office. You will manage customer support inquiries, service administration, and warranty processes using Zendesk and Workflow Max while coordinating travel and documentation for the Service Team.

We value accuracy, organization, and proactive communication. Benefits include weekly pay, HMO enrollment, generous vacation and sick days, annual bonuses, and a supportive open-plan environment.