Technical SaaS Support Pro – Part-Time (Remote)

Vehlo; Phoenix (AZ); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Vehlo is seeking a Part-Time Technical Customer Support Specialist based in Arizona, Utah, or Nevada. You will deliver high-quality support across chat, phone, and email, documenting issues in Zoho Desk and guiding customers to resolutions.

The role emphasizes accurate ticketing, helping customers, and contributing to Knowledge Base content. This position offers remote/hybrid/office options and a flexible afternoon schedule to fit a part-time arrangement.

Qualifications

• 1–3 years in a customer-facing support role, preferably SaaS or software.
• Strong communication, problem-solving, and time management skills.
• Good understanding of Windows and networking.
• Must have reliable internet connectivity.
• Automotive industry experience preferred.

Responsibilities

• Handle incoming support inquiries via chat, phone, and email professionally.
• Create and manage tickets in Zoho Desk.
• Follow up on unresolved tickets to ensure resolution.
• Create Knowledge Base articles to support customers.

Skills

Customer support

Communication

Time management

Team collaboration

Windows

Networking

Internet connectivity

Automotive experience

Job description

Vehlo is seeking a Part-Time Technical Customer Support Specialist based in Arizona, Utah, or Nevada. You will deliver high-quality support across chat, phone, and email, documenting issues in Zoho Desk and guiding customers to resolutions.

The role emphasizes accurate ticketing, helping customers, and contributing to Knowledge Base content. This position offers remote/hybrid/office options and a flexible afternoon schedule to fit a part-time arrangement.