Remote Senior User Researcher for Public Services

Skylight; Northern (KY); Hybrid; USD 150,000 - 203,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Stock Options

Annual salary review

Job summary

Skylight is a digital consultancy collaborating with the U.S. Air Force to modernize legacy government systems. You will plan and conduct user research across complex environments, turning findings into actionable design guidance for policy and services.

As a Senior/Staff User Researcher, you will access users inside a large organization, adapt to evolving transformation, and mentor government partners to build their research capabilities while working in a fully remote, federally-focused team.

Qualifications

• Ability to align user research activities with organizational strategy.
• Proficient in a wide range of user research methods across product life cycle.
• Inclusive research practices to involve diverse user groups.

Responsibilities

• Develop research plans aligned with project strategy.
• Find and recruit user research participants with creative access.
• Apply mixed methods to uncover user needs and inform design.

Skills

User research

Qualitative methods

Quantitative methods

Usability testing

Cross‑functional collaboration

Mentoring

Agile environment

Job description

Skylight is a digital consultancy collaborating with the U.S. Air Force to modernize legacy government systems. You will plan and conduct user research across complex environments, turning findings into actionable design guidance for policy and services.

As a Senior/Staff User Researcher, you will access users inside a large organization, adapt to evolving transformation, and mentor government partners to build their research capabilities while working in a fully remote, federally-focused team.