Senior & Staff User Researcher — Public Sector (Remote)

Skylighthq

United States

On-site

USD 120,000 - 230,000

Full time

14 days+
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life and AD&D insurance
401(k) match
Professional development allowance
Tech purchases allowance
Stock options
Flexible paid-time-off
Remote-friendly work environment
Skylight merch budget

Job summary

Skylight is seeking a User Researcher to join our remote, US-based team on a federal modernization program with the Air Force. You will plan, conduct, and synthesize user research to inform policy, service, and product design in a large, multi-vendor environment.

You’ll own research for a legacy modernization effort, find users, run studies, and translate findings into actionable direction for product and design teams, while helping government partners build research capabilities.

Qualifications

  • Ability to align user research activities with organizational strategy and objectives
  • Can correctly apply a wide-range of user research methods at different stages of the product life cycle
  • Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services
  • Can turn research data into clear findings that inform decisions
  • Ability to help colleagues better understand the social and technological context for government services (e.g., how digital technology is changing user behavior)
  • Possess an understanding of the different technologies and technical roles within a multidisciplinary team used to build and operate digital services
  • Can apply user-centered design practices within the context of an agile, multidisciplinary team
  • Interest in mentoring, coaching, and pairing with government partners so they can carry the work forward
  • Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery
  • A mindset and work approach that aligns with our core values

Responsibilities

  • Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project
  • Find and connect with good user research participants, getting creative about access when direct paths to users aren’t available
  • Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs
  • Clearly communicate research findings with internal and external collaborators, and translate them into service/product design hypotheses
  • Employ usability testing to validate those hypotheses
  • Guide the direction of the service/product and continually advocate for users

Skills

Research planning
Qualitative research
Quantitative research
Usability testing
Communication of findings
Mentoring
Cross-functional collaboration
Agile teamwork

Education

Bachelor's degree or higher

Job description

Skylight is seeking a User Researcher to join our remote, US-based team on a federal modernization program with the Air Force. You will plan, conduct, and synthesize user research to inform policy, service, and product design in a large, multi-vendor environment.

You’ll own research for a legacy modernization effort, find users, run studies, and translate findings into actionable direction for product and design teams, while helping government partners build research capabilities.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Remote Senior User Researcher for Public Services
Remote Senior User Researcher for Public Services

Skylight • Northern (KY)

Hybrid
USD 150,000 - 203,000
Medical Insurance
Dental Insurance
Vision Insurance
+3
Remote Principal Tech Product Manager, Public Sector
Remote Principal Tech Product Manager, Public Sector

Skylighthq • United States

On-site
USD 150,000 - 185,000
Medical insurance
Dental insurance
Vision insurance
+4
Senior & Staff Product Designer — Public Sector (Remote)
Senior & Staff Product Designer — Public Sector (Remote)

Socket.dev • United States

On-site
USD 150,000 - 185,000
Medical insurance
Dental insurance
Vision insurance
+4
Senior/Staff Product Leader — Civic Tech for Government (Remote)
Senior/Staff Product Leader — Civic Tech for Government (Remote)

Socket.dev • United States

On-site
USD 120,000 - 230,000
Health insurance
Dental insurance
Vision insurance
+9
Senior Technical Product Manager, Legacy Modernization (Remote)
Senior Technical Product Manager, Legacy Modernization (Remote)

Skylight • Northern (KY)

Hybrid
USD 170,000 - 203,000
Medical insurance
Dental insurance
Vision insurance
+16
Staff/Principal Software Engineer, Gov Modernization (Remote)
Staff/Principal Software Engineer, Gov Modernization (Remote)

Skylight • United States

On-site
USD 180,000 - 230,000
Medical insurance
Dental insurance
Vision insurance
+2
Remote Principal Software Engineer, Federal Air Force
Remote Principal Software Engineer, Federal Air Force

Skylighthq • United States

On-site
USD 90,000 - 230,000
Medical insurance
Dental insurance
Vision insurance
+2
Remote Engagement Manager for Public Sector Transformation
Remote Engagement Manager for Public Sector Transformation

Skylight • United States

On-site
USD 170,000 - 203,000
Medical insurance
Dental insurance
Vision insurance
+4
UX Researcher & Designer for Federal AI Platforms
UX Researcher & Designer for Federal AI Platforms

Skyward IT Solutions, LLC • United States

Remote
USD 90,000 - 115,000
Medical, dental, vision insurance
15 days of paid leave
7 days of sick leave
+12
Staff/Principal Engagement Manager (U.S. Air Force)
Staff/Principal Engagement Manager (U.S. Air Force)

Skylight • United States

On-site
USD 170,000 - 203,000
Medical insurance
Dental insurance
Vision insurance
+4