Senior & Staff User Researcher — Public Sector (Remote)

Skylighthq; United States; On-site; USD 120,000 - 230,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life and AD&D insurance

401(k) match

Professional development allowance

Tech purchases allowance

Stock options

Flexible paid-time-off

Remote-friendly work environment

Skylight merch budget

Job summary

Skylight is seeking a User Researcher to join our remote, US-based team on a federal modernization program with the Air Force. You will plan, conduct, and synthesize user research to inform policy, service, and product design in a large, multi-vendor environment.

You’ll own research for a legacy modernization effort, find users, run studies, and translate findings into actionable direction for product and design teams, while helping government partners build research capabilities.

Qualifications

• Ability to align user research activities with organizational strategy and objectives
• Can correctly apply a wide-range of user research methods at different stages of the product life cycle
• Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services
• Can turn research data into clear findings that inform decisions
• Ability to help colleagues better understand the social and technological context for government services (e.g., how digital technology is changing user behavior)
• Possess an understanding of the different technologies and technical roles within a multidisciplinary team used to build and operate digital services
• Can apply user-centered design practices within the context of an agile, multidisciplinary team
• Interest in mentoring, coaching, and pairing with government partners so they can carry the work forward
• Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery
• A mindset and work approach that aligns with our core values

Responsibilities

• Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project
• Find and connect with good user research participants, getting creative about access when direct paths to users aren’t available
• Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs
• Clearly communicate research findings with internal and external collaborators, and translate them into service/product design hypotheses
• Employ usability testing to validate those hypotheses
• Guide the direction of the service/product and continually advocate for users

Skills

Research planning

Qualitative research

Quantitative research

Usability testing

Communication of findings

Mentoring

Cross-functional collaboration

Agile teamwork

Education

Bachelor's degree or higher

Job description

Skylight is seeking a User Researcher to join our remote, US-based team on a federal modernization program with the Air Force. You will plan, conduct, and synthesize user research to inform policy, service, and product design in a large, multi-vendor environment.

You’ll own research for a legacy modernization effort, find users, run studies, and translate findings into actionable direction for product and design teams, while helping government partners build research capabilities.