Remote Senior Technical Support Engineer — PAS (Contract)

BriteCore; United States; Remote; USD 90,000 - 130,000; Part time

Benefits offered by this job

Fully remote

Job summary

BriteCore is seeking a Senior Technical Support Engineer to join our technical services team. You will help customers resolve complex PAS challenges, ensuring successful implementations and ongoing satisfaction.

This role emphasizes troubleshooting, clear communication, and proactive problem solving in a fast-paced, cloud-native environment. This is a fully remote position with location in Argentina, offering long-term independent contractor engagement.

Qualifications

• Strong troubleshooting skills for complex PAS issues.
• Demonstrated ability to support customers and ensure satisfaction.
• Analytical mindset with relational data and reporting experience.

Responsibilities

• Troubleshoot complex PAS issues and provide timely resolutions.
• Deliver high levels of customer satisfaction through effective communication.
• Collaborate with cross-functional teams to improve the PAS and support processes.

Skills

Troubleshooting

Customer support

Relational data analysis

Problem solving

Tools

SQL

Zendesk

Job description

BriteCore is seeking a Senior Technical Support Engineer to join our technical services team. You will help customers resolve complex PAS challenges, ensuring successful implementations and ongoing satisfaction.

This role emphasizes troubleshooting, clear communication, and proactive problem solving in a fast-paced, cloud-native environment. This is a fully remote position with location in Argentina, offering long-term independent contractor engagement.