Senior Technical Support Engineer

BriteCore; United States; Remote; USD 90,000 - 130,000; Part time

Benefits offered by this job

Fully remote

Job summary

BriteCore is seeking a Senior Technical Support Engineer to join our technical services team. You will help customers resolve complex PAS challenges, ensuring successful implementations and ongoing satisfaction.

This role emphasizes troubleshooting, clear communication, and proactive problem solving in a fast-paced, cloud-native environment. This is a fully remote position with location in Argentina, offering long-term independent contractor engagement.

Qualifications

• Strong troubleshooting skills for complex PAS issues.
• Demonstrated ability to support customers and ensure satisfaction.
• Analytical mindset with relational data and reporting experience.

Responsibilities

• Troubleshoot complex PAS issues and provide timely resolutions.
• Deliver high levels of customer satisfaction through effective communication.
• Collaborate with cross-functional teams to improve the PAS and support processes.

Skills

Troubleshooting

Customer support

Relational data analysis

Problem solving

Tools

SQL

Zendesk

Job description

Who we are

At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property Casualty (P C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary

We are looking for a Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for helping BriteCore’s customers solve complex challenges to ensure their success with our Policy Administration System (PAS). You will play an impactful role in troubleshooting complex issues, delivering timely resolutions, and maintaining high levels of customer satisfaction. This position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you.This is a fully remote based role, however candidates must be located in Argentina. This is a long-term Independent Contractor position.Note: Please submit your resume in English.