Senior Technical Support Engineer

Centric Software; San Francisco (CA); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Medical, dental, vision benefits

Remote work

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join our global team. This remote role focuses on North America customers, delivering expert technical guidance and rapid issue resolution to ensure high system availability and customer satisfaction.

You will collaborate with R&D, Services, Cloud Operations, and Pre-sales, tackle complex problems, and develop proficiency in Centric 8 installation and functionality.

Qualifications

• Demonstrated expertise in customer-facing roles with strong software troubleshooting skills.
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure.
• Bachelor’s or Master’s degree in computer engineering, IT, fashion design, or related field.

Responsibilities

• Resolve customer queries promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales to address bugs and ensure timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills

Customer-facing skills

Software troubleshooting

Problem solving

Education

Bachelor's degree

Master's degree

Related field

Tools

SQL Server

Oracle

AWS

Azure

Google Cloud

Job description

## Senior Technical Support EngineerApply: Home Based/Remote: San Francisco, CA: Full time: Posted 29 Days Ago: JR310**About Centric Software:**Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.**Job Title:** Senior Technical Support Engineer **Location:** Remote**About Centric Software:** Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.**Job Summary:**We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.To apply for this position please log into our website at www.centricsoftware.com.**Key Responsibilities:*** Resolve customer queries and issues promptly, adhering to SLAs.* Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.* Manage complex customer accounts and understand their hardware and software setups.* React quickly to major customer issues.* Ensure system availability and functionality for customers.* Analyze complex problems and propose solutions.* Establish credibility with internal and external customers.* Achieve proficiency in Centric 8 software installation and functionality.**Qualifications:*** Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills* Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)* Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.* Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.* Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.**What we offer:*** Competitive salary and comprehensive benefits package.* A dynamic and collaborative work environment within an international team.* Opportunities for professional growth and skill development in a rapidly evolving industry **Compensation and Benefits**The anticipated base salary range for this position is $110,000 - $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.This role is ideal for individuals eager to drive innovation and leverage cutting-edge AI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML and possess the technical expertise to transform ideas into reality, we encourage you to apply.*Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.*