Remote Senior Technical Account Manager for Relativity

Relativity; Houston (TX); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers and drive success with the Relativity platform. You will develop account plans, oversee technical relationships, and work cross-functionally to guide internal stakeholders to optimal solutions.

The role requires prior Relativity experience, strong communication, and the ability to travel up to 10%. This position offers remote/hybrid work with potential collaboration across multiple verticals to enhance

Qualifications

• Experience directly with Relativity platform and products.
• Demonstrated ability to guide technical customer engagements.
• Strong written and verbal communication skills.

Responsibilities

• Develop a strong understanding of projects affecting your service area.
• Guide resolution of critical customer incidents.
• Lead technical success plans ensuring positive customer outcomes.
• Collaborate with Product and Engineering to resolve incidents.
• Provide best practices for Relativity usage to customers.
• Travel up to 10% for customer engagements.

Skills

Relativity Platform

SQL

Communication

Data Analysis

Data Visualization

Data Governance

Information Retrieval

Legal Analysis

Legal Research

Business Intelligence

Natural Language

Windows

Education

Relativity Certified Administrator

Tools

SQL Tools

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers and drive success with the Relativity platform. You will develop account plans, oversee technical relationships, and work cross-functionally to guide internal stakeholders to optimal solutions.

The role requires prior Relativity experience, strong communication, and the ability to travel up to 10%. This position offers remote/hybrid work with potential collaboration across multiple verticals to enhance