Sr Technical Account Manager - West New United States, Remote

Dataiku Inc.; Northern (KY); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Medical, dental & vision plans

401k company match

Paid vacations & sick leave

Parental leave

Job summary

Dataiku is seeking a Technical Account Manager (TAM) to serve as a highly experienced client-facing architect guiding a strategic set of customers. You will own engagement plans, drive milestones with the Customer Success team, and be the technical bridge between clients and Dataiku’s product and R&D teams.

You will advise on Dataiku platform architecture, security, compute resources, and ML-Ops while helping customers scale solutions across cloud environments.

Qualifications

• 7+ years in a customer facing technical role.
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM.
• Hands-on experience with cloud-based services like AWS, Azure and GCP.
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.

Responsibilities

• Collaborate with the Customer Success team to identify priorities and define an engagement plan.
• Manage milestones with Customer Success Manager and customers and provide status updates.
• Centralize technical information about clients and contribute to account strategy.
• Contribute to the growth and scalability of the Field Engineering team through documentation and process optimization.
• Provide hands-on guidance on Dataiku platform architecture, operations, security, data management, and ML-Ops.
• Help clients troubleshoot product implementation within their systems.
• Record and communicate feature requests to product and R&D.
• Advise clients on technology choices and Dataiku strategy.
• Support innovative approaches around Dataiku (edge computing, deep learning, ML-Ops).

Skills

Customer facing

Technical communication

Problem solving

Tools

AWS

Azure

GCP

Kubernetes

Hadoop

Spark

LDAP/AD/IAM

Job description

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance.

The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog , LinkedIn , X , and YouTube .

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan

Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks

Centralize the technical information about clients and take part to the account strategy and with the other members of the account team

Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling

Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.

Help clients troubleshoot the implementation of the product within their systems.

Ensure that feature requests are effectively recorded and communicated to product and R&D

Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

What you'll need to be successful

7+ years of experience in a customer facing technical role

Comfort and confidence in client-facing interactions

Ability to work both pre and post sale

Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM

Hands-on experience with cloud based services like AWS, Azure and GCP

Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning

Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

How you'll stand out

Experience with Python

Some knowledge of Java, nice to have

Some knowledge in ML Ops

What does the hiring process look like? #LI-Remote #LI-AN1

Initial call with a member of our Technical Recruiting team

Video call with the the USA TAM Director

Technical Assessment to show your skills (Home Test)

Debrief of your Tech Assessment with TAM Team members

Final Interview with the Global VP of Field Engineering

Compensation and Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.

Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.

US only national base pay ranges

$150,000 - $200,000 USD

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page .

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer.All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [e-mail]