Remote Senior Support Operations Lead

PeoplePartners; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully remote work setup

Company-provided equipment

HMO on Day 1

13th Month Pay

Leave credits annually

Job summary

PeoplePartners seeks a Senior Support Coordinator to lead a high-performing coordination team. You’ll balance client support, compliance, billing oversight, and process improvement while partnering with leadership to enhance service delivery.

This fully remote role suits someone who spots improvement opportunities, supports colleagues to succeed, and drives seamless operations every day, across the organization.

Qualifications

• Minimum 2 years of experience in Support Coordination or a similar operational role.
• Familiarity with Astalty CRM and Xero.
• Hands-on experience with Australian NDIS processes, including participant support, provider coordination, plan management, or NDIS administration.
• Experience leading, supervising, or mentoring team members.
• Exposure to billing, invoicing, or financial administration processes.
• Strong customer service and client relationship management experience.
• Experience using CRM systems and maintaining databases.
• Strong organizational, problem-solving, and communication skills.
• Ability to work independently in a fully remote environment.
• High attention to detail and commitment to accuracy.

Responsibilities

• Lead, support, and mentor a team of Support Coordinators.
• Monitor team performance, service quality, and operational outcomes.
• Manage client communications and support requests.
• Review billing and invoicing processes for accuracy.
• Identify and resolve operational issues, discrepancies, and service gaps.
• Maintain CRM systems, databases, and client records.
• Ensure compliance with operational procedures and service obligations.
• Assist with HR administration and team coordination activities.
• Prepare and maintain operational reports and documentation.
• Drive continuous improvement initiatives across workflows and processes.
• Monitor service quality metrics and recommend improvements.
• Support leadership with operational planning and decision-making.

Skills

Team leadership

Customer service

CRM usage

Communication

Tools

Astalty CRM

Xero

Job description

PeoplePartners seeks a Senior Support Coordinator to lead a high-performing coordination team. You’ll balance client support, compliance, billing oversight, and process improvement while partnering with leadership to enhance service delivery.

This fully remote role suits someone who spots improvement opportunities, supports colleagues to succeed, and drives seamless operations every day, across the organization.