Customer Support and Operations Specialist

Sight Sea Travel Company; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Sight Sea Travel Company is seeking a Client Support & Operations Coordinator to manage client communications, organize workflows, and ensure a smooth, professional experience from start to finish in a fully remote setting.

You will balance multiple responsibilities with training, systems, and mentorship, coordinate day-to-day tasks, respond promptly, update schedules, and maintain accurate records while delivering solution-focused support.

Qualifications

• Strong communication, organizational, and multitasking skills.
• Customer service, coordination, or administrative experience preferred but not required.
• Comfortable working independently in a remote environment.
• Detail-oriented, dependable, and tech-savvy.
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM.

Responsibilities

• Coordinate client communication and day-to-day workflow tasks
• Ensure timely responses, follow-ups, and support throughout the process
• Organize schedules, confirmations, and operational updates as needed
• Maintain accurate records and documentation of client interactions
• Provide professional, solution-focused support in client-facing situations

Skills

Strong communication

Organizational skills

Multitasking

Remote work ability

Tools

Tech-savvy

Job description

Job Description:

We're seeking a Client Support & Operations Coordinator to help manage client communication, oversee workflow organization, and ensure a smooth, professional experience from start to finish. This fully remote role is ideal for someone who is organized, adaptable, and confident balancing multiple responsibilities while working independently with the support of training, systems, and mentorship.

Key Responsibilities

• Coordinate client communication and day-to-day workflow tasks
• Ensure timely responses, follow-ups, and support throughout the process
• Organize schedules, confirmations, and operational updates as needed
• Maintain accurate records and documentation of client interactions
• Provide professional, solution-focused support in client-facing situations

Qualifications

• Strong communication, organizational, and multitasking skills
• Customer service, coordination, or administrative experience preferred but not required
• Comfortable working independently in a remote environment
• Detail-oriented, dependable, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM

Why This Role Stands Out

• Fully remote with flexible scheduling options
• Training, onboarding, and ongoing mentorship provided
• Growth opportunities within a supportive team environment
• Hands-on experience managing workflows and client operations in a professional remote setting