Remote Senior Director of Operations & Process Excellence

One Call; Montgomery (AL); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits

Supportive services

Job summary

One Call, a remote-first company, seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. You will standardize workflows, implement automation, and oversee tools in collaboration with cross-functional leaders to meet KPI targets and improve customer outcomes.

The role reports to the Vice President of Operations and requires strong leadership, analytical skills, and a track record of optimizing operational performance in a

Qualifications

• Bachelor's or master’s degree in business or accounting or equivalent experience.
• Minimum eight years of management experience with increasing responsibilities.
• Preferred background in operations, customer service, contact centers, or digital field.
• Leadership experience in high-production environments.

Responsibilities

• Lead execution of operational strategies and initiatives to support service delivery and objectives.
• Drive standardization and workflow optimization across teams for efficiency and scalability.
• Oversee tools and platforms to align with business needs and service goals.
• Identify automation opportunities and monitor KPIs and customer satisfaction targets.
• Develop procedures to support consistency and scalability and collaborate with stakeholders.

Skills

Operations

Customer service

Workforce management

Quality management

Staffing

Training

Education

Bachelor's or Master's in business or accounting

Tools

Microsoft Office

Job description

One Call, a remote-first company, seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. You will standardize workflows, implement automation, and oversee tools in collaboration with cross-functional leaders to meet KPI targets and improve customer outcomes.

The role reports to the Vice President of Operations and requires strong leadership, analytical skills, and a track record of optimizing operational performance in a