Remote Senior Director of Operations Excellence

One Call; Little Rock (AR); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Generous time off

Benefits package

Colleague assistance program

One Call Foundation

Job summary

One Call seeks a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will drive standardization, automation, and cross-functional collaboration under the Vice President of Operations, ensuring alignment with strategic goals and cost efficiency.

This remote-friendly leadership role requires a strong track record in operations, customer service transformation, and workforce optimization, with a focus on scalable

Qualifications

• Bachelor’s or master’s degree in business or accounting.
• Minimum eight years of management experience.
• Experience in operations, customer service or contact centers preferred.
• Leadership of teams and cross-functional collaboration.

Responsibilities

• Lead execution of operational strategies and initiatives.
• Drive process standardization and workflow optimization.
• Oversee tools and platforms for operational performance.
• Identify automation opportunities to improve efficiency.
• Monitor KPIs and customer satisfaction targets.
• Collaborate with leaders to align processes across teams.

Skills

Operations management

Customer service transformation

Workflow design

Team leadership

Analytical skills

Education

Bachelor's or Master's degree in business or accounting

Tools

Microsoft Office

Job description

One Call seeks a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will drive standardization, automation, and cross-functional collaboration under the Vice President of Operations, ensuring alignment with strategic goals and cost efficiency.

This remote-friendly leadership role requires a strong track record in operations, customer service transformation, and workforce optimization, with a focus on scalable