Remote Senior Support Engineer - AI Robotics Systems

Sereact GmbH; Oregon; Híbrido; USD 180.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

401(k) with company match

20 days PTO

Sick leave

Parental leave

Wellness stipend

Learning and development support

Equity/Bonus

Descripción de la vacante

Sereact GmbH is seeking a Senior Support Engineer to ensure the reliability of our AI-powered robotic systems after deployment. You will be the main technical contact for customers, diagnosing hardware and software issues and driving rapid resolutions with clear, executive-ready updates.

This remote role is based in the United States, with initial onboarding travel to Germany and Europe, and occasional North American deployments.

Formación

• Bachelor’s degree in CS, Engineering, Robotics, or related field.
• 5+ years supporting complex hardware/software systems in customer-facing environments.
• Experience with robotics, automation, or industrial equipment.
• Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools.
• Willingness to travel internationally for training and approximately 10% travel in North America.

Responsabilidades

• Serve as the primary technical support contact for customers operating Sereact robotic systems.
• Provide timely remote support diagnosing hardware, software, networking, and integration issues using SSH, Docker, Python, logs, and diagnostic tools.
• Own customer incidents from initial report through resolution with clear communication and executive-ready report-outs.
• Participate in an on-call support rotation for critical customer issues.

Conocimientos

Python

Linux

Docker

SQL

Networking

APIs

Analytical thinking

Communication

Ownership

Educación

Bachelor's in CS/Engineering/Robotics

Herramientas

SSH

Docker

Descripción del empleo

Sereact GmbH is seeking a Senior Support Engineer to ensure the reliability of our AI-powered robotic systems after deployment. You will be the main technical contact for customers, diagnosing hardware and software issues and driving rapid resolutions with clear, executive-ready updates.

This remote role is based in the United States, with initial onboarding travel to Germany and Europe, and occasional North American deployments.