Senior AI Robotics Support Engineer - Remote

Sereact GmbH; EUA; Teletrabalho; USD 180 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with 100% company match

20 days paid time off

Paid sick leave

Parental leave

Wellness stipend

Learning and development support

Equity/Bonus

Resumo da oferta

Sereact GmbH in the United States is seeking a Senior Support Engineer to ensure the reliability of AI-powered robotic systems after deployment. You will diagnose hardware and software issues, own incidents, and drive rapid resolution while improving support tools.

This remote role requires travel to Germany for onboarding and occasional North American deployments. You will collaborate with software, robotics, deployment, and hardware teams, participate in on-call rotations, and provide

Qualificações

• Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience).
• 5+ years supporting complex hardware/software systems in customer-facing environments.
• Experience with robotics, automation, or industrial equipment.
• Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools.
• Willingness to travel internationally for training and periodically throughout North America (approximately 10%).

Responsabilidades

• Serve as the primary technical support contact for customers operating Sereact robotic systems.
• Provide timely remote support, diagnosing hardware, software, networking, and system integration issues using SSH, Docker, Python, logs, and diagnostic tools.
• Own customer incidents from initial report through resolution while providing clear communication, status updates, and executive-ready report-outs.
• Participate in an on-call support rotation for critical customer issues.

Conhecimentos

Python

Linux troubleshooting

Networking fundamentals

Root cause analysis

Customer focus

Formação académica

Bachelor's degree in Computer Science/Engineering/Robotics

Ferramentas

Docker

SQL

Kubernetes

Cloud infrastructure

DevOps tooling

Descrição da oferta de emprego

Sereact GmbH in the United States is seeking a Senior Support Engineer to ensure the reliability of AI-powered robotic systems after deployment. You will diagnose hardware and software issues, own incidents, and drive rapid resolution while improving support tools.

This remote role requires travel to Germany for onboarding and occasional North American deployments. You will collaborate with software, robotics, deployment, and hardware teams, participate in on-call rotations, and provide