Remote Senior Staff Product Manager, Conversational AI

ServiceNow; West Palm Beach (FL); Hybrid; USD 190,000 - 230,000; Full time

Job summary

ServiceNow is seeking a Senior Staff Inbound Product Manager for Conversational AI in a flexible/remote work environment. You will own the roadmap, translate customer feedback into updates, and guide the strategy to scale revenue to $10B+.

You will lead cross-functional collaboration with engineering and design to deliver end-to-end experiences. The role emphasizes strong leadership, prioritization, and the ability to communicate complex AI product requirements clearly to diverse audiences.

Responsibilities

• Own the roadmap, vision and requirements for conversational AI features.
• Turn customer feedback into product improvements and roadmap priorities.
• Guide product strategy that sets us up for success as we grow to $10B+ in revenue.
• Communicate product priorities and build consensus.
• Lead as an accountable owner who drives outcomes across teams.
• Work with multiple teams to guide projects through development and deliver high-quality products.
• Incorporate usability studies, research and market intelligence into requirements.

Job description

ServiceNow is seeking a Senior Staff Inbound Product Manager for Conversational AI in a flexible/remote work environment. You will own the roadmap, translate customer feedback into updates, and guide the strategy to scale revenue to $10B+.

You will lead cross-functional collaboration with engineering and design to deliver end-to-end experiences. The role emphasizes strong leadership, prioritization, and the ability to communicate complex AI product requirements clearly to diverse audiences.