Remote Senior Software Engineer Fintech Platform & Support

Sphere Laboratories, Inc.; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Sphere Labs is building modern, compliant cross-border payment infrastructure. You will create tooling and automation to streamline support, own engineering issues from triage to fix, and communicate clearly with customers across time zones.

You will collaborate with product and engineering to improve observability and platform defaults, and help reduce recurring queries while documenting solutions for onboarding and payment operations.

Qualifications

• Proven ability to analyze complex problems and identify pragmatic solutions.
• Excellent written and verbal communication across time zones.
• Strong debugging and triage skills for production systems.

Responsibilities

• Build internal tooling, automations, and workflows to identify patterns in support volume and reduce manual effort.
• Own engineering support end-to-end: triage issues, diagnose root causes, and ship fixes when needed.
• Engage with customers in support contexts and communicate timelines and resolutions clearly.
• Collaborate with product and engineering to define improvements for observability, errors, and defaults.
• Work with product to shape a roadmap reducing technical queries to support.
• Document workarounds with onboarding and payment ops teams for faster AI-assisted support.
• Own customer-facing documents to ensure accuracy and unblock customers.

Skills

Analytical thinking

Strong communication

Self-directed

Ownership

Troubleshooting

Cross-time zone collaboration

Tools

TypeScript

React

NestJS

API integrations

Webhooks

Cloud platforms

Observability tooling (Sentry)

Job description

Sphere Labs is building modern, compliant cross-border payment infrastructure. You will create tooling and automation to streamline support, own engineering issues from triage to fix, and communicate clearly with customers across time zones.

You will collaborate with product and engineering to improve observability and platform defaults, and help reduce recurring queries while documenting solutions for onboarding and payment operations.