Senior Software Engineer, Remote — Customer Success Platform

Wwshemi; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Sphere Labs is seeking an engineer to build internal tooling and automations, own end-to-end engineering support, and engage with customers on technical issues. You will partner with product and engineering to improve observability and defaults, and help shape a roadmap to reduce support queries.

The role requires strong programming fundamentals, experience with TypeScript/React/NestJS, and familiarity with fintech or payments domains. We operate fully remote with global teams across time zones.

Qualifications

• Strong programming fundamentals and comfort working across the stack.
• Read production code, trace a bug through logs, and ship fixes independently.
• Experience with API integrations, webhooks, and cloud platforms.
• Excellent written communication, able to explain complex issues to developers and non-technical stakeholders.
• Self-directed with high ownership and ability to work asynchronously across time zones.
• Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.
• Experience in fintech, payments, or developer-facing products is a plus.

Responsibilities

• Build internal tooling, automations, and workflows to identify patterns in support volume and reduce manual work.
• Own engineering support end-to-end: triage issues, diagnose root causes, and ship fixes.
• Engage with customers on technical issues, timelines, and resolutions.
• Partner with product and engineering to define work that improves observability and defaults.
• Collaborate with product/engineering toward a roadmap to reduce technical queries to support.
• Work with support, onboarding, and payment ops to document and reuse workarounds by AI.

Skills

TypeScript

React

NestJS

API integrations

Webhooks

Cloud platforms

Observability tooling

Fintech experience

Communication

Ownership

Job description

Sphere Labs is seeking an engineer to build internal tooling and automations, own end-to-end engineering support, and engage with customers on technical issues. You will partner with product and engineering to improve observability and defaults, and help shape a roadmap to reduce support queries.

The role requires strong programming fundamentals, experience with TypeScript/React/NestJS, and familiarity with fintech or payments domains. We operate fully remote with global teams across time zones.