Senior Software Engineer, Customer Success & Platform Automation

ResumeXrays LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Sphere Labs is hiring for a fully remote role in our cross-border fintech infrastructure team. You will build internal tooling, automate workflows, and own engineering support end-to-end, diagnosing root causes and shipping fixes directly when needed.

You will engage with customers and partner with product and engineering to improve observability, messaging, and platform defaults, enabling faster and clearer customer support across time zones.

Qualifications

• Proven ability to write clean, maintainable code across the stack.
• Comfort reading production code, tracing issues in logs, shipping fixes.

Responsibilities

• Build internal tooling and automations to identify support patterns.
• Own engineering support end-to-end, triage issues and ship fixes.
• Engage with customers to explain technical issues, timelines, and resolutions.
• Collaborate with product/engineering to improve observability and defaults.

Skills

Programming fundamentals

TypeScript

React

NestJS

APIs & Webhooks

Cloud platforms

Observability tooling

Tools

Sentry

Job description

Sphere Labs is hiring for a fully remote role in our cross-border fintech infrastructure team. You will build internal tooling, automate workflows, and own engineering support end-to-end, diagnosing root causes and shipping fixes directly when needed.

You will engage with customers and partner with product and engineering to improve observability, messaging, and platform defaults, enabling faster and clearer customer support across time zones.