Senior Software Engineer, Customer Success & Platform Tools

SOLANA FOUNDATION; United States; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Sphere Labs is hiring a software engineer to build internal tooling and scale support automation for a global fintech platform. You’ll own end-to-end engineering tasks, triaging issues, writing fixes, and communicating with customers about timelines and resolutions.

You should be proficient in TypeScript, React, NestJS, and API integrations, plus observability tooling. This fully remote role spans multiple time zones and teams, offering meaningful impact.

Qualifikationen

• Proficient in TypeScript and modern React ecosystems.
• Experience with back-end NestJS services.
• Familiar with API integrations and webhooks.
• Knowledge of observability tooling and monitoring.
• Excellent written communication, technical clarity.
• Self-directed and able to work across time zones.

Aufgaben

• Build internal tooling, automations, and workflows to identify patterns in support volume.
• Own engineering support end-to-end, triage issues, diagnose root causes, and ship fixes.
• Engage directly with customers in support contexts and explain timelines clearly.
• Partner with product and engineering to define work for better supportability.
• Collaborate to roadmap reducing technical queries to support.
• Coordinate with customer support, onboarding and payment ops to document workarounds.
• Own customer-facing documents for accuracy and usefulness.

Kenntnisse

TypeScript

React

NestJS

APIs

Observability

Logging

Distributed systems

Tools

Sentry

Structured logging

Distributed tracing

Jobbeschreibung

Sphere Labs is hiring a software engineer to build internal tooling and scale support automation for a global fintech platform. You’ll own end-to-end engineering tasks, triaging issues, writing fixes, and communicating with customers about timelines and resolutions.

You should be proficient in TypeScript, React, NestJS, and API integrations, plus observability tooling. This fully remote role spans multiple time zones and teams, offering meaningful impact.