Remote Senior Servicing Product Architect

Bayview Fund Management, LLC; United States; On-site; USD 128,000 - 145,000; Full time

Benefits offered by this job

Medical coverage starting day one

Company-matched 401(k)

Job summary

MSR Portfolio Services seeks a Principal, General Servicing to join the product organization remotely. This senior contributor defines and improves shared servicing capabilities across borrower communications, vendor integrations, and cross-domain workflows.

Reporting to the Director of Servicing Product, the role blends operations with product leadership to deliver compliant, auditable servicing execution and scalable platform capabilities.

Qualifications

• 8+ years in mortgage servicing operations, servicing systems, or related domains (AVP preferred; VP considered).
• Deep expertise in borrower communication processes, vendor management, and servicing workflow orchestration.
• Strong understanding of regulatory considerations related to borrower communications and delivery requirements.
• Experience working with third-party vendors and integrations, including communication providers and servicing-related vendors.
• Strong understanding of system-driven workflow orchestration, event processing, and operational controls.
• Demonstrated ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios, and to support UAT validation.
• Proven functional leadership across cross-functional teams, including Technology, Operations, Product, Compliance, and external partners.

Responsibilities

• Product and Operational Alignment: Ensure product design reflects real servicing execution frameworks and cross-domain workflows.
• End-to-End Workflow Definition and Validation: Define and validate E2E workflows across communication execution and vendor orchestration.
• Document workflows for happy paths and edge cases with clear exception handling.
• Translate domain expertise into product requirements and advise on prioritization decisions.
• Partner with engineering to refine requirements and support implementation.
• Testing, Validation, & Automation: Contribute to test cases for communication execution and event orchestration; support UAT and release readiness.

Skills

Mortgage servicing

Operations

Vendor management

Workflow orchestration

Regulatory compliance

Cross-functional leadership

UAT validation

Job description

MSR Portfolio Services seeks a Principal, General Servicing to join the product organization remotely. This senior contributor defines and improves shared servicing capabilities across borrower communications, vendor integrations, and cross-domain workflows.

Reporting to the Director of Servicing Product, the role blends operations with product leadership to deliver compliant, auditable servicing execution and scalable platform capabilities.