Remote Senior Services Engagement Leader - Mid-Market

Genesys; Indiana (PA); On-site; USD 130,000 - 228,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off plus 10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is hiring a Senior Services Engagement Director for the Mid‑Market segment, remote in the United States. You will own the end‑to‑end services sales motion, shape solutions around customer outcomes, and drive revenue through strategic engagements.

You’ll develop proposals, manage multiple opportunities, and align delivery with sales strategy across CCaaS/UCaaS ecosystems, impacting platform adoption and customer transformation.

Qualifications

• 7+ years in services sales or services engagement leadership within SaaS or software environments
• Proven ability to meet or exceed services revenue targets in mid-market sales environments
• Experience structuring and selling professional services engagements tied to software implementations
• Experience developing statements of work, pricing models, and services proposals
• Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability
• Strong communication and stakeholder management across technical and business audiences
• Familiarity with customer experience, contact center, or unified communications platforms
• Technical aptitude with the ability to understand and position complex solutions

Responsibilities

• Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure
• Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption
• Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles
• Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals
• Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution
• Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation
• Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities
• Maintain a strong understanding of competitive services offerings within CCaaS and UCaaS ecosystems

Skills

Sales leadership

Stakeholder management

SaaS/Software sales

Communications

Technical aptitude

Deal closure

Strategic services sales

Customer experience

Job description

Genesys is hiring a Senior Services Engagement Director for the Mid‑Market segment, remote in the United States. You will own the end‑to‑end services sales motion, shape solutions around customer outcomes, and drive revenue through strategic engagements.

You’ll develop proposals, manage multiple opportunities, and align delivery with sales strategy across CCaaS/UCaaS ecosystems, impacting platform adoption and customer transformation.