Remote Enterprise AI Services Director

Genesys Cloud Services, Inc.; Oregon (WI); On-site; USD 129,600 - 228,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules

Open Time Off + 10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation by defining how organizations adopt, expand, and realize measurable value from the Genesys platform.

You will lead end-to-end services engagements across complex accounts, shaping revenue growth, platform adoption, and long-term customer success with exposure to executive leaders and cross-functional teams.

Qualifications

• 5 to 7+ years in SaaS or cloud sales with focus on Professional Services engagements.
• Experience selling complex Professional Services solutions within enterprise environments.
• Proven track record of owning and closing services-driven revenue across large accounts.
• Experience supporting cloud transformation, migration, and modernization programs.
• Background in CCaaS or customer experience platforms.

Responsibilities

• Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value.
• Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers.
• Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes.
• Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives.
• Partner with cross-functional leaders to align services strategy with account plans, lifecycle milestones, and customer success objectives.
• Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential.
• Guide customers through AI-enabled transformation journeys that improve operational efficiency, experience quality, and digital performance.
• Ensure alignment between services sold and delivery execution to achieve successful outcomes and high customer satisfaction.
• Expand services footprint within existing accounts by identifying opportunities for innovation, optimization, and AI enablement.
• Strengthen executive relationships to drive customer retention, platform expansion, and long-term strategic partnerships.
• Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy.
• Enable adoption of new Genesys capabilities and services that enhance performance, scalability, and business outcomes.

Skills

SaaS sales

Professional Services

Enterprise accounts

Cloud transformation

CCaaS / CX

Job description

Genesys is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation by defining how organizations adopt, expand, and realize measurable value from the Genesys platform.

You will lead end-to-end services engagements across complex accounts, shaping revenue growth, platform adoption, and long-term customer success with exposure to executive leaders and cross-functional teams.