AI-Powered Services Engagement Director | Remote

Genesys Cloud Services, Inc.; Las Vegas (NV); On-site; USD 129,600 - 228,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work from home

Career development

Open time off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation on the Genesys platform.

You will own end-to-end services revenue strategy and shape how large accounts adopt and expand AI-enabled CX, delivering measurable business outcomes. This remote US role offers visibility across enterprise initiatives and collaboration with senior leadership.

Qualifications

• 5+ years in SaaS or cloud sales, with a focus on Professional Services engagements.
• Proven track record closing services-driven revenue in large strategic accounts.
• Experience supporting cloud transformation initiatives and modernization programs.

Responsibilities

• Own end-to-end Professional Services revenue strategy for defined enterprise portfolio.
• Build and scale a services pipeline to accelerate deal velocity and adoption.
• Lead multi-solution engagements aligning consulting, implementation, migration and optimization.

Skills

SaaS sales

Enterprise sales

Professional Services

Cloud transformation

CCaaS

Job description

Genesys Cloud Services, Inc. is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation on the Genesys platform.

You will own end-to-end services revenue strategy and shape how large accounts adopt and expand AI-enabled CX, delivering measurable business outcomes. This remote US role offers visibility across enterprise initiatives and collaboration with senior leadership.