Senior AI Services Engagement Director (Remote)

Genesys; Utah; On-site; USD 129,600 - 228,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules

Open Time Off

10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation across a defined portfolio in the United States, including remote work. You will own services revenue strategy, oversee multiple large accounts, and shape how organizations adopt and realize value from the Genesys platform.

You will collaborate with cross-functional leaders, design outcome-driven proposals, and guide AI-enabled transformations to improve loyalty, efficiency, and

Qualifications

• 5 to 7 or more years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements.
• Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments.
• Proven track record of owning and closing services-driven revenue across large, strategic accounts
• Strong experience supporting cloud transformation initiatives, including migration and modernization programs
• Background in CCaaS, customer experience platforms, or related enterprise

Responsibilities

• Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value
• Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers
• Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes
• Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives
• Partner with cross-functional leaders to align services strategy with account plans, lifecycle milestones, and customer success objectives
• Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential
• Guide customers through AI-enabled transformation journeys that improve operational efficiency, experience quality, and digital performance
• Ensure alignment between services sold and delivery execution to achieve successful outcomes and high customer satisfaction
• Expand services footprint within existing accounts by identifying opportunities for innovation, optimization, and AI enablement
• Strengthen executive relationships to drive customer retention, platform expansion, and long-term strategic partnerships
• Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy
• Enable adoption of new Genesys capabilities and services that enhance performance, scalability, and business outcomes

Skills

SaaS sales

Cloud sales

Professional Services

Enterprise accounts

Job description

Genesys is seeking a Senior Services Engagement Director to drive enterprise-scale customer experience transformation across a defined portfolio in the United States, including remote work. You will own services revenue strategy, oversee multiple large accounts, and shape how organizations adopt and realize value from the Genesys platform.

You will collaborate with cross-functional leaders, design outcome-driven proposals, and guide AI-enabled transformations to improve loyalty, efficiency, and