Remote Senior Service Delivery Leader

Astreya; United States; Remote; USD 108,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401k plan

Paid time off

Tuition reimbursement

Paid holidays

Job summary

Astreya is seeking a Service Delivery Senior Manager to lead client‑facing operations across diverse IT teams. The role requires strong leadership, multitasking, prioritization, clear communication, and the ability to direct complex sets of services while maintaining high client satisfaction and growth.

Based in remote Florida, you will drive onboarding, training, delivery metrics, and service improvements.

Qualifications

• Bachelor’s degree and 8+ years of related experience or equivalent.
• Proven track record delivering complex IT projects and services.
• Strong leadership, communication, and analytical skills.

Responsibilities

• Provide leadership to diverse operations teams and manage service delivery metrics.
• Lead onboarding, training, and service improvement activities.
• Drive client meetings and ensure delivery quality, scope, and timing.
• Collaborate with Sales and SMEs to shape roadmaps and growth initiatives.
• Develop capacity plans and manage risks across programs and projects.

Skills

Leadership

Multi-tasking

Communication

Project management

Strategic thinking

Client relationship

Education

Bachelor's degree

Tools

IT Infrastructure

Job description

Astreya is seeking a Service Delivery Senior Manager to lead client‑facing operations across diverse IT teams. The role requires strong leadership, multitasking, prioritization, clear communication, and the ability to direct complex sets of services while maintaining high client satisfaction and growth.

Based in remote Florida, you will drive onboarding, training, delivery metrics, and service improvements.