Remote Senior Quality Control Coordinator

Cardinal Health; Trenton (NJ); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

Wages advance (myFlexPay)

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote, full‑time Performance Monitoring professional to support customer service operations within the United States. You will handle contract administration, customer orders, and issue resolution while monitoring quality metrics and conducting root cause analysis.

Responsibilities include applying knowledge of regulations and procedures, performing investigations, and guiding cross‑functional teams to ensure continuous improvement and compliant operations.

Qualifications

• Call Monitoring experience preferred.
• Case Audit experience preferred.
• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 3+ years experience in related field, preferred.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
• Works cross‑functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Skills

Call Monitoring

Case Audit

Education

HS Diploma, GED or technical certification

Job description

Cardinal Health is seeking a remote, full‑time Performance Monitoring professional to support customer service operations within the United States. You will handle contract administration, customer orders, and issue resolution while monitoring quality metrics and conducting root cause analysis.

Responsibilities include applying knowledge of regulations and procedures, performing investigations, and guiding cross‑functional teams to ensure continuous improvement and compliant operations.